.png)
Your Gateway to Telco Innovation
Get monthly executive insights to power your telco transformation
Get monthly executive insights to power your telco transformation
When DevOps is done right, it will lead to improved speed, quality, efficiency, and unit economics. This results in better customer satisfaction and higher reliability, as well as enhanced security and better scalability. This leads to lower cost of goods sold (COGS) and better SaaS economics for the business driving the overall organisation performance. Let’s do a deep dive into these aspects and try to truly understand what DevOps is and how to get its true benefits.
Software Delivery Performance refers to an organisation’s ability to deliver software applications and updates in a timely, reliable, and efficient manner.
It is a key indicator of the effectiveness of an organisation’s software development and delivery processes.
DORA, the DevOps Research and Assessment organisation, has identified several key metrics that can be used to measure software delivery performance. It is measured by the stability and throughput of the system. Cloud adoption, CI/CD Infrastructure, and loosely coupled architectures further drive software delivery performance.
High-performing organisations in terms of software delivery performance are able to deploy code more frequently, with fewer failures, and recover faster from failures when they do occur. This can lead to faster time-to-market, improved quality, and increased customer satisfaction.
Operational Performance refers to an organisation’s ability to execute its business operations in an effective and efficient manner, meeting the demands of its customers, stakeholders, and internal objectives. It is a key indicator of the health and success of an organisation, and encompasses various aspects of operations such as production, supply chain, customer service, and financial performance.
Operational performance is all about keeping promises an organisation makes to the customers in a reliable and repeatable manner.
This is measured by Reliability which includes Security and other “-ilities” as SLOs being met by teams to achieve overall SLAs. Supply chain security controls and NIST SSDF based SDLC is a part of the overall reliability of the platform/product. Investing in SRE and adopting SRE practices greatly increases operational performance.
Establishing and meeting SLOs can help organisations ensure that their services are meeting the needs of their customers and stakeholders. By measuring and reporting on SLOs, organisations can identify areas for improvement and make changes to their services and infrastructure as needed to better meet customer needs and expectations.
Organisational performance refers to an organisation’s ability to achieve its goals and objectives in a sustainable manner. It is influenced by several factors, including financial performance, operational performance, software delivery performance, customer satisfaction, employee engagement, and team culture.
Key contributing factors for an organisation’s performance is a combination of high software delivery performance, high operational performance, and team culture. Teams that recognise the need to continuously improve tend to have higher organisational performance than those that don’t.
To measure organisational performance, organisations can use a variety of metrics and indicators, depending on their goals and objectives. Some common measures of organisational performance include:
High-performing organisations are able to balance these different dimensions of organisational performance, achieving their goals while also ensuring that they are operating in a sustainable and responsible manner. To improve organisational performance, teams need to adopt a continuous improvement mindset.
Setting proper DevOps goals for software delivery performance, operational performance, and organisational performance can benefit SaaS companies in several ways. Here are some specific business benefits:
Overall, setting proper DevOps goals for software delivery performance, operational performance, and organisational performance can help SaaS companies achieve higher levels of organisational performance and sustain long-term success. By doing so, they can realise significant business benefits in terms of financials, including increased revenue, improved profitability, and reduced cost of goods sold (COGS).
This article was originally published on LinkedIn, and has been edited and reposted with permission from Dhanush Hetti.